The customer is a leading full service staffing solutions provider throughout the Midwest and East Coast in Information Technology, Engineering, Health care, Accounting / Finance and Professional Services.
For this project, the company delivers Healthcare IT solutions and Nurse Care Management (clinical and non-clinical) for their Insurance Client.
The company recruits and manages a team of caregivers on behalf of their Healthcare Insurance clients and needed a service to help comply with the HHS / ACA regulations. The company was looking for a solution that could allow caregivers to log their time and field activities in real-time and send updates via their mobile devices. The caregivers are required to visit certain areas where their safety could be a concern. In order to handle this, the company needed to have a good handle on the employee whereabouts during patient visits and have periodic safety checks and exception monitoring alerts in place.
The customer was also aiming to gather real-time data from the field operations and use it to promote payroll savings, and operations improvements. They need to measure and improve the performance by optimizing site visits scheduled compared to visits completed so as to win more projects from their State and Private clients..
myGeoTracking implemented and deployed a highly customized SaaS and mobile phone solution in a matter of days. The solution includes a customized mobile app on the caregivers phones (the myGeoTracking Agent App) with workflow-specific labels: Start Day, Start Patient Visit, End Patient Visit, End Day, Break - allowing caregivers to record activities in real-time. On top of recording these pre-defined stages, the RN / Caregiver could also attach geotagged notes about their visit. This was combined with a rules based Messaging service where the system would periodically send out ‘is all ok?’ alerts and automatically process incoming responses to detect any exceptions (i.e. missed replies).
The automation around field activities included:
myGeoTracking's custom reporting capability helps the company:
myGeoTracking from Abaqus, Inc., provides a carrier grade, cloud-based location & messaging platform which enables highquality, low-cost solutions for mobile workforce management, mobile asset tracking and geo-tagged smart messaging on any mobile device.