Arrow
Arrow is a leading full-service staffing solutions provider throughout the Midwest and East Coast in Information Technology, Engineering, Healthcare, Accounting/Finance and Professional Services. Arrow recruits and manages a team of caregivers on behalf of the Healthcare a team of caregivers on behalf of their Healthcare Insurance clients and needed a service to help comply with the HHS / ACA regulations.
Benefits
$437.8K
Payroll Savings
$328.5K
Revenue Gain
338.4K
Miles Driven*
Business Challenge
- Arrow was also aiming to gather real-time data from the field to reduce payroll costs and improve operations.
- They need to measure and enhance performance by optimizing site visits scheduled compared to visits completed in order to win more projects from their State and Private clients.
Business Solution
Plan & Schedule
Jiva
Jiva
Dispatch
CRM
CRM
Collect Field Data
Manual
allGeo
Monitor & Manage
Manual
allGeo
Report & Analytics
Manual
allGeo
Integration
??
??
The old workflow
Before allGeo (used to me myGeoTracking), Arrow used In-house CRM, healthcare daily task scheduling and paper forms to record and manage patient visit information and MaaS360R for mobile device management. Amidst all the software availability and advanced workflows, Arrow still felt the need to better optimize their field operations even further with a solution that could allow caregivers to log their field activities in real-time, send updates via their mobile devices and monitor their visits in certain areas where their safety could be a concern. In other words, they were looking for more automation in serveral areas of their field service workflow.
The current workflow
allGeo implemented and deployed a highly customized SaaS and mobile phone solution in a matter of days. Arrow uses allGeo to record and monitor caregiver's visit at job sites, mobile forms for collecting useful data/patient information from the job site to keep an audit record for SLA, proof-of-service and compliance purposes. On top of recording these pre-defined stages, the RN / Caregiver could also attach geotagged notes about their visit with the help of the field service inspection app. Caregivers could also log their visit information from the field including plans of care and enrollment information etc., by filling out customized mobile forms on their app.
Through allGeo's Field Service Safety suite, Arrow ensures the safety of their lone workers through a rules-based Messaging service where the system periodically sends out 'is it all ok?' alerts and automatically processes incoming responses to detect any exceptions (i.e. missed replies). Plus, caregivers can manually trigger a safety alarm via the app or the organization can set up a preset custom multi-level threat escalation channel, including call up to the local 911.
Software Stack
Tools
Track
Schedule location tracking with Geofence, Rules, Alerts, and Privacy Controls
Time Clock
Geofence-based attendance logging. Late & 'Not Checked-in' alerts. Weekly payroll reports
Field Data
Collect work-related data in the field. e.g. Custom forms, Pictures, QR/Barcode, Notes etc.
Integration
Yardi
allGeo platform can integrate with ERP systems to pull Employees' Daily Schedule, Tasks & Work Orders on-demand.
Paycom
The system sends Paycom friendly payroll reports to automate payroll processing.
Realpage
allGeo platform can integrate with ERP systems to pull Employees' Daily Schedule, Tasks & Work Orders on-demand.
Future of Field Service Workflow
The future workflow
Arrow currently uses Jiva and allGeo a big chunk of their field service operations but one key area that remains to be automated is the ability to pull schedules and plans directly from Jiva and automatically translate that into assignments to field employees and messages to each employee regarding their daily schedules. This part of the workflow is currently being done manually making it both inefficient and error-prone. Integrating allGeo with Jiva to automate this function will make the front-end of the workflow seamless.
The second part of the workflow that can be automated is the movement of field information directly into the back-end payroll and HR systems. This can also be automated via allGeo integration with those systems.
Business Benefits
- Highly customized rules & alerts based on real-world events
- Improved employee accountability and productivity
- Improved payroll management with significant reductions in payroll costs
- Visualize mobile personnel and job sites in real time to help with Operational decision making
- No training or learning curve hassles for the crew members, 'zero-touch' solution
$437.8K+
Payroll Savings*
$328.5K+
Revenue Gain
338.4K+
Miles Driven
$18.6K+
Mileage Savings