Managing your Operations team in the field is all about People, Places & their Phones – the 3 Ps of our Workforce Management Platform.
The 1st P — About Phones: A modern day phone is a veritable super computer with over 10 sensors ranging from GPS, WiFi, Bluetooth, Image, Light Sensor, Proximity, NFC, Gyroscope, Accelerometer, and more. These sensors detect activities in and around the phone to provide a range of data that can be used for context-aware services. myGeoTracking works with a handful of these sensors (GPS, WiFi, Image) to provide highly accurate, battery-efficient indoors / outdoors location data and job-status updates from the field. In addition, our app works with the native messaging capabilities of the phone to support 2-way communication using Text & in-App messaging. Besides using these native sensors, myGeoTracking has tightly integrated with a wide range of telecom operator’s APIs and Web APIs to address the modern business workforce workflow needs. Continue reading
Time sheets, what was known as time books back in the19th century has been the way for employers to track worker’s time spent on various jobs. Traditionally, what was a mere sheet of paper with marked columns or tables, has now evolved into digital templates that can be stored and shared via worker’s phones using time sheet software and apps.
If you are still using paper time sheets, or a premise (read primitive) based punch-in system you should probably consider upgrading to the electronic time sheets software for your employee time tracking process. Here is why:
Helps avoid payroll ‘slippage’:
Payroll ‘slippage’ is a well known thing. But did you know, it is estimated that most mobile businesses lose an average of 6.1% in payroll “slippage” (inaccurate claims) and fraudulent claims every year (that’s excluding mileage). So chances are, your business is too. Continue reading
Any business looking for a mobile time clock solution will find many companies offering solutions for field employees to clock in and clock out using their mobile App. This requires employees to manually clock in using their Apps at the right time so that time and attendance information is accurately captured.
For field employees who clock in and out using their Apps, it is a tough ask to have them remember to do this every time they start or finish a job, especially when they are visiting many sites in the field every day. One mistake can mess up the estimation of the time they spent at a job rendering the whole time and attendance process ineffective. Continue reading
It’s that time of the year again! FedEx says it expects deliveries between Thanksgiving and Christmas Eve to rise 8.8 percent over last year, to 290 million. Similarly, UPS is anticipating an 11 percent increase in shipments over 2013.FedEx plans to hire 50,000 seasonal workers, up from 40,000 last year. UPS says it will add as many as 95,000, up from 85,000.
Last year, over 1.2 million express packages handled by UPS and over 600,000 carried by FedEx failed to get delivered on time by Christmas day. Its clear that the delivery and logistics challenge is massive.
So how can the delivery industry better manage their resources to address the growing demand, while being flexible enough to real-time issues and disruptions in the field? Continue reading
Monitoring & Tracking your field employees during work hours can be effective but challenging to implement. On one hand employees have a right to their privacy. On the other hand businesses also have a responsibility to maximize productivity and efficiency for all stake holders i.e. customers, employees, vendors etc. During work hours it is critical for businesses to improve the performance of employees who are in the field performing vital tasks such as field customer service, freight deliveries, property management and emergency response etc.
As the article titled “Top 4 Reasons It’s Appropriate to Track Mobile Workers” by NetMotion Wireless explains, there are many reasons why businesses need to track mobile employees. They all have one thing in common. They all seek to improve some aspect of business operations in one way or the other. It could be enhancing security & privacy, better mobile team & asset management or assessing the effectiveness of mobile devices in the field. Office employees have always had to deal with such corporate policies when accessing emails, websites and attendance-logging. Similar policies now need to be enhanced and extended to include field employees who are 80% of their time outside the confines of the corporate offices at job sites using 3rd party networks and BYOD phones. Continue reading
John Huggins, Vice President of Sales at FX Logistics says that freight broker software makes his organization’s communication with drivers much more efficient as it reduces the routine calls to the trucks by almost half, and that alone enables their traffic personnel to concentrate on potential exceptions before they become exceptions.
Freight brokers spend a significant amount of time communicating with drivers via check calls. A major benefit of using freight broker software for load tracking is the amount of communication it eliminates freeing up their organization to address other pressing challenges such as assigning & monitoring field activities in real-time, checking if load deliveries are being completed as expected and maximizing field operations efficiency. Continue reading
Every day, millions of contract and temp workers turn in their time cards to finance departments. Some employers deploy a more elaborate on-site time-card processing machines. Needless to say, this approach does not scale very easily. Another new class of time-clocking solutions are emerging where employees clock in and clock out manually on a time card app on their mobile phone or on their computers. This process still involves significant manual interaction on the part of the employee and is therefore prone to errors and inaccuracy. For e.g. Employees may forget to clock in or clock out when they go to lunch or in the evening when they get off, there by leading to unintended errors that easily can end up costing organizations millions of dollars. Continue reading
A new way to do business for fleet managers and load brokers with innovative cloud-based technology?
We seem to be at the beginning of a new trend in the trucking industry. Freight brokerage software technology for load tracking using drivers cell-phones makes it a lot easier and hassle free to track loads from their source all the way to their destination. Continue reading
When you’re reading up on management tips and tricks on how to improve your business, you often run into people declaring new profit centers, or ROI centers, for businesses like yours. But you don’t have to look far to rediscover your most valuable profit center – your *own* mobile employees. Continue reading
A contract workforce gives you the flexibility to expand and contract your workforce based on your business needs. But when employees are constantly added and removed from your workforce, it can be a challenge to manage this process efficiently since it touches many divisions within the company, from Operations to IT to Finance. Continue reading
Customer service is a critical core competence that many field service organizations have to master. It can very often determine the success or failure of the company. Customer service is not something that organizations with a mobile workforce can learn overnight but is a collective skill that is honed with proper use of mobile devices and software tools over a period of time. Learning about what works in the field when solving customer problems is a challenge that many organizations face today. The organization that uses the best of mobile devices and software tools stands to gain a vital edge in competitive markets where differentiation is paramount. Continue reading
Business needs seem to be ever changing – from evolving customer requirements to changing workforce devices and technologies. Businesses need mobile solutions and platforms that are versatile and can be easily adapted to their unique needs with minimal impact to back-office / IT support staff, optimal reuse of existing investments in devices & infrastructure, and no downtime for mobile employees in the field. Continue reading
It’s that time of the week when you find yourself helplessly in the middle of the off-site employee time sheets that are all over the place, difficult to read, verify, calculate and process. And with all the management and business demands you face you’re probably in a hurry to just get it over with – week in, week out!
It is estimated that a most mobile businesses lose an average of 6.1% in payroll “slippage” (inaccurate claims) and fraudulent claims every year (that’s excluding mileage), chances are your business is too. Continue reading
With all the management and business demands you face, worrying about your employees’ time cards and billable hours claims should be the least of your concerns. But with payroll being the number one expense for almost any company, you may be spending more time than you like keeping track of, well, time. Continue reading
If your company’s business requires that you have mobile workers out of the office serving customer and company needs, there’s a range of app-based and cloud-based mobility tools to help them be more productive during their work day. But it’s also more than likely that their managers are also mobile and on the road – and there we have a different story, with few tools aimed at helping field managers stay on top of things. It’s pretty common that the apps and services that let you locate, message and manage your field teams only let you do so from your desktop or laptop, which doesn’t help your field managers that much. Continue reading
WSJ last week had an article on how a new class of software and device technologies are enabling employers to more closely monitor their mobile workers. Does this empower employers or does it create unnecessary mistrust between them and their employees? Continue reading