Category Archives: Mobile Workforce Management

What is Geofencing and How it can Streamline Your Field Operations

What is a Geofence?

A Geofence is a virtual boundary around a predefined real-world area of interest. A virtual perimeter (geofence) can be put up using a geofencing software.

Geofencing is a location-based service that can be used for a lot more than just tracking. Here are some of its possible applications and use cases:

  1. Service Worker Geofencing

Modern workforce management tools such as myGeoTracking use a combination of GPS, cellular data, and WiFi signals to accurately detect time-clocking activities. This helps with in-visit verification of a worker on a job site, eases attendance verification, and enhances the accuracy of billing employee work hours.

  1. Workflow Automation

Geofencing can help automate operations workflow using rules and triggers. Very few modern tools, like myGeoTracking, support custom work rules that leverage geofencing to automate your business operations.

  1. Vehicle and Load Tracking

Good service and timely deliveries make a huge difference in load transportation business. Do not forget to go an extra mile for the security of high-value, high-risk and time-sensitive freight. A geofence, in this case, helps you to know when a driver is close to the destination or is heading where they shouldn’t. Monitor time spent at a location and alert drop locations of an incoming arrival. Say goodbye to “Give me a call when you get there”.

  1. Customer Experience

Geofencing can also boost the positive side of your customers’ experience by allowing fleet management to understand which assets are in a particular area and therefore, with additional statistics and information, directing the assets to meet customer demands. This helps companies to better serve the existing as well as potential new customers and enhance customer experience.

  1. Geofence for Marketing

Creating location-based geofenced marketing campaigns can truly transform all facets of your business. Serving ads and other promotional content to individuals while they are at the geofenced location and after they leave. Ads can also be set up to send phone messages to consumers who happen to be passing their preferred retail stores. This strategy increases brand awareness and can reduce the cost of marketing considerably.

Summary

myGeoTracking is a cloud-hosted, carrier-grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home health care providers.

Clock In Clock Out App: Integrated Time Clock Solutions for Field Workers

Time is money. Who knows this better than the hourly workforce? The more time you spend on the job (working), the more you get paid. Traditionally, clocking in and out of a work (the job site) has been carried out through punch card machines, paper timesheets logs, and swipe cards. But keeping track of billable hours and processing of payroll through these methods has always been tedious and time-consuming and error-prone task for the back-office operations.

Let us take a look at some modern ways to stay on top of time-tracking and processing of payroll:

  1. Time Clock Software

  2. Clock-In Clock-Out through App

  3. Time Clock through IVR

  4. Time Clock through SMS

Let’s take a look at these solutions.

  1. Time Clock Software

Modern Time clock software are very affordable and offer highly efficient means to track time, even for small businesses! Here’s how a typical solution works: It allows employees to check in and check out across your company’s network with a click of a button. It also allows them to log both billable and non-billable hours.

  1. Clock-In Clock-Out through App

With modern time clock apps like myGeoTracking, the employees’ smartphones can be transformed into portable time clocks by simply downloading and installing the app on their device. This will help them to clock in and out as soon as they start and finish their job. Saving a lot of time on paperwork for both employees as well as the employer.

  1. Time Clock through IVR

IVR stands for Interactive Voice Response and as the name suggests is a voice-based system where the employee or the worker who is usually remote or works at client’s or customer’s place, is able to clock in/out by placing a phone call to a dedicated phone number. The employee just follows the voice prompts to log their time and attendance. Smart systems like myGeoTracking can provide location data about the place from where the phone call was made!

  1. Time Clock through SMS

Provide your employees with easy access to clock in and out directly from their mobile phone by using text messaging. The employee simply sends in their text command to clock in/out. Such systems can log their times based on the incoming message and the command used. Some smart systems like myGeoTracking can do more than just logging the time, it will also record/log the place from where the message was sent. This way the employer can check or any fraudulent behaviors (such as employees clock in from home etc.).

Summary

myGeoTracking is a cloud-hosted, carrier-grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics, and home health care providers.

Why You Need a 360 Degree Platform for Your Field Operations

Field service professionals use multiple platforms throughout their workday to fulfill their to-do list. These platforms and practices transcend manual data entry and form scribbling to include mobile phones and computers. In the process of navigating between different technologies, applications, and storage units, field employees lose a notable amount of productivity. Balancing the different systems employees utilize to conduct their field work often costs them an excessive amount of time and money.

The practice of juggling different apps for time clocking, tracking, collecting signatures, managing forms are outdated and costly. The future of workforce management software should encourage a consolidation approach where the capabilities of apps are broadened to cover all the needs of field service providers. Instead of five different applications or softwares for your field work needs, one app should effectively provide a number of features to set the standard. The consolidation of workforce management apps can prevent from:

Loss of Productivity

Field employees can find themselves alternating between several mobile applications in just in a day. Switching between various applications, platforms, and software can decrease productivity during work hours, when time is spent managing systems instead of fulfilling work duties.

Costly Training

Field teams require training for the applications they rely on daily. This training can be costly, lengthy, and difficult to schedule or implement. Participating in mandatory training takes the place of hours of work that could be performed instead. Paying employees to participate in frequent trainings also poses another additional cost for companies.

Increased Likeliness of Error

Multitasking becomes ingrained part of the work day when field employees are constantly switching between systems. This level of fluctuation increases the likeliness of mistakes related to data entry and other important tasks.

High Price tag

Subscribing to a number of applications for your field team can result in a pricey monthly or annual bill. Spending excessive money on multiple workforce management softwares can deduct from your business’s bottom line.

Consolidating your field activities allows for more efficient data entry and storage in a cloud-hosted secure platform. Replacing multiple apps with one that is comprehensive and powerful can result in impressive savings for your company. For a team of 50 people a multi-vendor approach can end up costing $500,000 in savings and productivity gains. We believe the future of workforce management will emphasize efficiency and effectiveness. myGeoTracking’s comprehensive features and abilities are setting the standard for this shift in expectations.

Summary

myGeoTracking is a cloud-hosted, carrier-grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home health care providers.

Best Practices: Introducing GPS Based Time Tracking Policy For Your Company

Employee GPS tracking is becoming more common in workplaces. With the improvement of SatNav systems and the increased use of smartphones, many businesses have adopted GPS tracking system to track their employees in order to monitor their work throughout their hours of service. Over the last few years, the cost involving installation of tracking software in handsets has decreased, allowing small to medium business (SMB) owners the opportunity to begin tracking their mobile workforce without worrying too much about the overhead cost.

The data recorded by the tracking system can be used to hold both employers and employees accountable for meeting their responsibilities. GPS data can be a powerful piece of information for keeping the employer-employee relationship fair. However, there is a difference between monitoring employees for the purpose of work and invading their privacy.

Employers need to respect their employees’ right to privacy while tracking them. Employers need to have a policy in place informing their employees that their device has a GPS tracking app installed on their phone that will monitor their whereabouts.

Employees should be aware of and understand all the capabilities of the tracking app, including time-clocking, mileage tracking, driving routes, and so on. Each and every one of those functions should be explicitly disclosed to diminish the employees’ expectation of privacy while on a job for the company.

There are a number of states that limit the legal use of GPS tracking devices. For example, the California Penal Code Section 637.7 limits the installation of a GPS tracking device that determines the location or movement of a person. Minnesota’s statute prohibits the use of a mobile tracking device without a court order. Similar laws involving GPS tracking use case can be seen in Tennessee and Texas Penal Code.

Though there are laws stipulating how employees can be legally tracked by employers, it is still a better option to walk them through the actual circumstances under which they will be tracked.

Be Transparent

Information should come before implementation. Employees have every right to know about each and every function of the GPS tracking system and understand how and when it is going to track them. This will encourage employees to build up trust. It is important that employers build a transparent relationship with their workers.

Discuss Its Benefits

While introducing GPS tracking to employees, discuss how such system will benefit them directly. If utilized in a correct manner, employee GPS tracking can help the business grow by increasing job efficiency, serving more customers, and increasing customer retention. This, in turn, will generate more revenue for your business and create more opportunities for incentive programs, increased salaries, and reward bonuses for employees based on their performance.

Address Their Concerns

Present your employees an opportunity to voice their concerns. Answer their questions thoughtfully and honestly. Increased productivity is essential for a business to flourish and employee GPS tracking system can play an important role in achieving that. Make them realize it isn’t about the management doubting their work ethics at all. If they don’t have anything to hide, then there should be no reason to worry in the first place.

GPS Tracking Offers Protection

Illustrate how GPS tracking protects them as well. The tracking system can show the location where a field worker was located and help solve issues in the event that a client says he did not receive a service from the concerned worker. Also, GPS employee tracking in remote areas and areas with high crime-rates can help protect on-field working employees.

Dos when introducing GPS tracking:

Do Share the Positive Implications of a Tracking System

Host an information session in which you can explicitly outline the benefits that employee tracking can bring to your business. When employees understand the tangible benefits that field tracking offers to your daily operations, they are more willing to participate.

Do Seek Employee Consent

In order to create a transparent tracking policy, employee consent should be given. For mobile tracking systems that operate from an app, employees must willingly download the app on their phones in order to use the platform. Under Connecticut and Delaware state laws, the use of electronic surveillance, including GPS, is prohibited without employee consent.

Do Use Efficient Tracking Practices through Advanced Privacy Controls

Your business should enlist a tracking platform that offers strong privacy controls. Ethical tracking should occur only during shift hours.

Do Create an Open Discussion for Employee Concerns

Participate in a question and answer session with managers, HR, and affected employees. Any questions that cannot be answered by your staff can be directed to your tracking service provider in order to best address employees’ concerns.

Don’ts When Introducing GPS Tracking:

Don’t Hide It from Employees

Do not track employees without their knowledge. Discuss the benefits and acknowledge their concerns. Don’t let employees figure out the answers for themselves. Explain that the purpose of GPS tracking is not to get employees in trouble but to make improvements to your daily operations.

Don’t Expect Your Staff To Accept It

Do not expect your staff to accept this change, at least not immediately. They might resist the change, but once the practical benefits start making sense to them and their fears of being “spied on” allayed, they will get on board.

Don’t Limit Yourself, Bust The Myths

“My employees won’t trust me if I track them”; “It’s too expensive”; “It’s difficult to use”; “I trust my employees so it’s not needed”; “My company is too small to need GPS tracking”. Don’t let the myths prevent you from outfitting your mobile workforce with GPS tracking. There is so much this technology can bring to your company at a low cost.

Summary

myGeoTracking is a cloud-hosted, carrier-grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home health care providers.

Frictionless Ways to Introduce Tracking to your Field Employees

GPS tracking can be an effective supplement to your business field-team operations. The growing popularity of GPS location services for workforce management allow business owners to have greater insight into the daily activities of field employees.

Field employees have a unique level of independence in the daily work they conduct. By implementing a tracking solution, employers can establish accountability among their workforce.

Those looking to implement location-tracking services have greater access to increasingly advanced platforms. While businesses owners are enthusiastic to implement a GPS-tracking application, employees can be reluctant to the concept of being tracked. It is up to business owners to create a system of transparency and information to allow their businesses to experience the advantages of GPS tracking while keeping employees comfortable. Employers can practice authority without breaching their employees’ privacy by focusing on these tips:

  • Do Share the Positive Implications of a Tracking System

Host an information session in which you can explicitly outline the benefits that employee tracking can bring to your business. When employees understand the tangible benefits that field tracking offers your daily operations, they are more willing to participate.

  • Do Seek Employee Consent

In order to create a transparent tracking policy, employee consent should be given. For mobile tracking systems that operate from an app, employees must willingly download the app on their phones in order to use the platform. Under Connecticut and Delaware state laws, the use of electronic surveillance, including GPS, is prohibited without employee consent.

  • Do Use Efficient Tracking Practices through Advanced Privacy Controls

Your business should enlist a tracking platform that offers strong privacy controls. Ethical tracking should occur only during shift hours.

  • Do Create an Open Discussion for Employee Concerns

Participate in a question and answer session between managers, HR, and affected employees. Any questions that cannot be answered by your staff can be directed to your tracking service provider in order to best address employee concerns.

Summary

myGeoTracking is a cloud-hosted, carrier-grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics, and home health care providers.

If you have any questions or need additional information, let us know at sales@abaq.us or call us at +1 415-496-9436

See How Mobile Forms can Help both Businesses and Caregivers

Healthcare providers in a variety of industries, such as home health, community health, hospice have traditionally used paper forms to record their caregivers daily visit log amongst other logistical recordings.

These methods have been prone to errors that only multiply as your operations scale.  Errors range from data entry mistakes to plain old “dog ate my forms.” Transcribing hand-scribbled notes during patient visits is also challenging.  Old-school digital technologies (pdfs, excels) have gone a long way in mitigating some of these issues but are not ideal.

These order entry methods cost an enormous amount of time and money.  For Field Healthcare providers, handwriting daily summaries can be a tedious and time-consuming task; trying to remember details to record later can result in hindsight bias, and can affect the accuracy of information. Paper printouts of relevant caregiver forms including duty checklist and daily log forms is also very expensive and wasteful. All these limitations reduce the productivity of the health-care providers to provide effective services in the field while also impacting customer satisfaction.

To truly capitalize on modern-day tools and remain compliant with strict state and federal requirements, healthcare providers with caregivers will need to transition to the mobile phones and caregiver apps, with always-on connectivity and access to up-to-date patient information at their fingertips.

Healthcare providers, small and large, are turning to mobile apps to use advanced form capabilities that are otherwise not available on paper. Apps can store forms and other related data in the secure and reliable cloud system. Form data can be available on multiple systems for multiple users and can easily share evolving information in real time. Additionally, automation allows the configuration of alerts based on data input in real time.

Never encounter another case of the human error that can take place when using paper forms.

Mobile forms eradicate the hassle and cost of paper forms. The flexibility offered by creating, editing and sharing forms in real time establishes mobile forms as an advantageous supplement in any industry with field employees, notably the healthcare industry.

Comply with EVV

Home-care service providers are heavily dependent on the use of multiple forms for their daily tasks. Under the 21st Century Cures Act, all Medicaid personal and home health-care providers have to implement Electronic Visit Verification (EVV) by 2019. The Federal EVV mandate requires affected providers to electronically verify: the type of service performed, the member receiving the service, the date of service, the location of service delivery, the care provider responsible for the service, and the time the service begins and ends. Use mobile forms as a simple solution to reporting this variety of data.

Have Instant Access to Patient Information

Make home-care visits more efficient with immediate access to the patient data and use mobile forms to retrieve and update the data.

Handle Unforeseen Circumstances with GPS Location

Tackle any sudden maintenance or repair issues with customized reporting and tagged GPS location. Messaging, signature collection and photo capabilities can supplement any healthcare scenario.

If-This-Then-That Workflow

The myGeoTracking platform also supports a powerful IFTTT (If-this-then-that) workflow rules engine. The IFTTT rules engine translates real-world events to trigger business actions.

With this, you can define your business workflow and myGeoTracking can automate field operations using real-world triggers involving people, places, and time. Both events and subsequent triggers can be highly customized for your businesses specific workflows.

Summary

myGeoTracking is a cloud-hosted, carrier-grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home health care providers.

4 Reasons Why ‘Not’ to use Offline Forms

We live in a world that seems to have a ‘form’ for everything. Survey forms, maintenance forms, healthcare regulations forms, federal forms, employment forms, inquiry forms and the list goes on. Forms have existed for a significant amount of time, and now can be found everywhere in your organisation. In fact, almost 80% of all the docs scanned, printed and processed are some kind of paper form.

Organisations associating field operations undergo many form fillings each day. Going from one client to another, jotting down each and every detail about the transaction/interaction that took place is easier said than done. Not to mention, what happens when a field representative needs custom particulars for different clients? Time to print a new one!

In a recent survey by AIIM, it was found that to print, distribute, mail, collect and sort, prior to either scanning or paper-based processing, a single document or paper form for an organisation or a business costs $4.56 on an average. It may not seem much initially but when the operation is on a larger scale solely depending on them, the numbers might seem to climb rapidly.

Consider 5 field employees, using 5 forms a day, 5 days a week for the entire year, brings you roughly around $6,000, and this is only 1 form per day per employee. Now consider the same 5 employees using multiple forms each day for the entire year. The $$ grow fast.

Using paper forms are likely to cost the businesses  tens of thousands of dollars, possibly even more on the dependability and accountability front. Not only this, the data collected could also turn out to be unreliable as the physical documentation of any data includes the conditions that could be out of user’s control like miscommunication, misinterpretation, climate, fatigue etc.

Let’s take a look at some hidden costs attached to this ‘mighty’ fund-consuming, yet simple entity:

Hardware Costs

Paper, scanner, printer, printer toner, other printer hardware costs to print out forms and all associated documents to accompany the application. Also, the fax machine and the cost of faxing through it. Stationery items like files, folders, stapler and staples, paper pins, filing trays, file cabinets, shredder etc. used to organize paper forms all add up to the cost steadily without standing out.

Processing Cost

A form received as paper may be required to be digitized before it is processed. The same adds to the man hours required to scan, index and store the image of the original form. Not to forget, the ‘deciphering’ of some illegible handwritings. All these add up to countless man hours wasted over re-entering the details from a document or form into a digitized system. Sometimes, forms could be lost in the transit as well, resulting in labor wastage in finding, or in some cases, filling the form again as well.

Transportation and Security

Travel costs if the physical forms need to be picked up from or dropped somewhere. The security of these could also be quite consequential, especially, if they contain privileged or sensitive information.

Storage and Maintenance Cost

Since dealing with dynamic paper forms, one needs to have a space set-up just to store the data as well. A standard 5-drawer filing cabinet costs roughly around $1,000. Assuming this type of cabinet only consumes 15 square feet of the office space, the average cost of office per square feet is about $20 per square foot amounting to $300 for a filing cabinet. Adding up to this, the strict retention policies of some companies result in purchase of more of these utilities causing them to seek off-site storage facilities opening floodgates to monthly rental charges.

Along with these costs, paper forms isolate the field data collection team from the back office teams, which are fully equipped with updated tech, and are left collecting the information with manual, out of date assets. This results in miscommunication, slow response times and also provides just a little room for optimization. The digitization of this delivered data consumes a lot of time resulting in compilation of stale data which may no longer be applicable.

Learn how you could use mobile forms to collect customized field data.

Summary

myGeoTracking is a cloud-hosted, carrier grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home health care providers.

4 Ways to Boost Sales Rep Productivity using Mobile Forms

Sales and support reps in a variety of industries, such as wholesale distribution, manufacturing, or consumer surveys have traditionally been using paper forms to record their field activities, e.g. sales disposition forms, dealership enquiry form, work order forms, and customer survey forms.  Some of these users are also using digital variations of these forms, PDFs and Excel Spreadsheets.

But these methods have been prone to errors that only multiply as sales operations scale.  Errors range from data entry mistakes to plain old “dog ate my forms.” Transcribing hand-scribbled notes while on the road is also challenging.  Old-school digital technologies (pdfs, excels) have helped with mitigating some of these issues.

However, these order entry methods cost an enormous amount of time and money.  For sales reps in the field, handwriting orders on a form can be a tedious and time-consuming task. Paper printouts of relevant sales docs, including catalogues, is also very expensive and wasteful.  All these limitations reduce the productivity of the sales reps while also impacting customer satisfaction.

To truly capitalize on modern-day tools these customer service and field sales reps need to transition to the mobile phones and apps, with always-on connectivity and access to up-to-date customer information at their fingertips.

Companies with sales reps are turning to mobile apps to utilize advanced form capabilities that have previously been unavailable. Apps can store forms and other related data in the secure and reliable cloud system. Form data can be available on multiple systems for multiple users with easily shared evolving information in real time. Additionally, automation allows the configuration of alerts based on data inputted in real time, notifying management when further actions are needed.

Never encounter another case of the human error that can take place when using paper forms.The flexibility offered by creating, editing, and sharing personalized forms in real-time establishes mobile forms as an advantageous supplement in any industry with field service monitoring, notably within sales positions.

Mobile forms improve the accountability and productivity of your sales representatives by allowing them to:

Update Forms in Real Time

Build highly customizable forms to use in the sales process. Input your own formatting, rich media, and adjust text and numeric fields. These forms can be updated easily and allow your sales rep to promptly adjust to any situation.

Schedule Appointments

Dispatch up-to-date assignments to sales reps with relevant information such as list of customer visits to make, best route information for these stops, and up-to-date customer-specific tasks.  All of this can be delivered via a mobile form(s).

Fill Custom Forms

Read customer-specific assignment details in the form.  Take notes and other sales disposition Information on the spot. Handle evolving information with ease. Change quantity values, product descriptions, and more on the forms you need. Include notes, high-quality pictures, and even collect customer signatures electronically. Eliminate the time-consuming process of updating information on multiple platforms.

Real-Time Alerts and Routing of Information

Email filled out forms to relevant department to save time in order processing.  Create real-time escalation to finance and management departments to get approval on special customer quotes.

Summary

myGeoTracking is a cloud-hosted, carrier grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home health care providers.

Reduce Fraud and Improve Compliance with Mobile Technology

According to a report by OIG in 2016, nearly 5% of Home Healthcare Providers (about 500 agencies in US) are at potential risk of failing due to compliance and fraudulent activities in their Billing processes.

Government agencies are putting increased scrutiny on Providers’ billing practices in order to improve compliance, reduce human errors and mitigate fraud.   These agencies are leveraging modern digital tools to detect fraud and error patterns in billing practices in home healthcare industry.

Organizations such as ACFE point to some common patterns across most compliance failures e.g. incorrect reporting of diagnoses, billing for services not rendered etc.  Human errors, mistakes in documentation and misrepresentation of field activities can lead to compliance failures and loss of revenue for providers – even if these mistakes are not intentional.

These issues can be easily addressed with the help modern digital technologies and processes – mobile phone apps, cloud hosted business planning software AND automated field operations workflow to monitor any exceptions in real-time and maintain electronic audit logs.

Here’s a list of three most widely seen problems and how to address them:

  • Billing for Services not Rendered:   During every care visit, the attendant can collect the member’s digital signature & note via their mobile app as a proof-of-service at the time of service.   myGeoTracking provides mobile forms, pictures and signature capture to facilitate this.
  • Misrepresenting Dates of Service:  Hand written notes and hours logging is prone to errors.  Mobile time & attendance Apps combined with a plans-of-care forms can be used to address this issue.  Apps can precisely log the date-of-service at the time the service is delivered.   The billing department could then rely on this instead of the date that the claim form is signed/submitted (which is usually on a different date).
  • Misrepresenting locations of service:  use mobile app to geotag all activities at the patient’s site.  This realtime location tagging can be further enhanced with automation to create alerts based on scheduled events e.g. late arrival alerts, care-provider absence alerts, entry / exit alerts from patient homes etc.  This setup would then ensure that the service is delivered by the care provider OR an alternative arrangement in real-time in case of an absent attendant.  All billing reports would now carry a location-tag to ensure point-of-care delivery is consistent with the patient records.

As listed above, smart phone app (or Text and IVR) can be used for easy-to-generate attendance logs, accurate billing reports and audit files for home care service providers.  These technologies can help agencies become compliant with State and Federal requirements while also mitigating fraud activities and improving the overall care delivery for members.

Use Mobile Forms to Collect Customized Field Data

Mobile applications now have the ability to efficiently improve your business’ field service operations by simplifying the collection of data in the field. Modern Software solutions are able to completely replace paper-based forms with digital forms accessible via smartphone app in any working condition.

One of the greatest advantages that mobile solutions offer is the ability to customize field data collection based on just-in-time field operations needs. The flexibility offered by creating, editing, and sharing forms in real-time establishes mobile forms as an advantageous supplement in diverse field-tech industries.

Health Care

Forms that meet federal and state healthcare regulations can be created to ensure effective practices in client interaction. The requirement for all health care providers to use Electronic Visit Verification (EVV) by 2019 has inspired mobile applications to best assist in this growing need. Healthcare Effectiveness Data and. Information Set (HEDIS) Gaps analysis requires providers to visit members and gather non-clinical data.  Then, gathered data is is used to create a care plan. Valid place & time stamp on such forms creates audit logs and verification of visits- thus facilitating billing and avoiding fraud.

Construction

The use of mobile forms offers a simple, portable solution to record employee time, log use of materials, collect proof-of-service etc at geofenced work sites.  Recorded data is organized easily using forms and stored in the cloud in near real-time thus removing any risk of lost data in fast-paced work days and shifts.  Signatures and marks of approval can be edited in real-time instead of being transported with risk of human error.

Maintenance

Facility managers and maintenance crew can benefit from form and data sharing in real-time in handling unforeseen complications. Facility managers and maintenance crew would have the ability to collect equipment readings in the field and trigger immediate alerts if maintenance and repairs are required.

Shifting to a mobile forms solution can simplify a number of your daily tasks and business processes. Saving time and money is only the pinnacle of the advantages mobile capabilities can offer.

myGeoTracking is a cloud-hosted, carrier grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code, etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home health care providers.

If you have any questions or need additional information, let us know at sales@abaq.usor call us at +1 415-496-9436

Simplifying OSHA Field Worker Compliance

As the scope of work and their supporting technologies are expanding, field employees are becoming an increasingly important component of work in a number of industries. The Occupational Safety and Health Administration (OSHA) strictly enforces a number of laws to protect the safety of field and lone workers. Apart from OSHA, some States also enforce their unique standards for a safe work environment. Encouraging workplace safety is important and surely valued by most employers, but complying with these standards, rules, and regulations has challenged employers since they were first enacted.

Employers struggle with the tedious tasks required in meeting field worker compliance standards. Whether it be meeting lone worker safety requirements or checking work conditions for weather-related field worker requirements, keeping in constant communication with employees often enough to monitor changing conditions and collect safety updates is time-consuming on both employer and employee ends. Closely and repeatedly monitoring (often multiple) off-site working conditions cause employers and managers to be more concerned with continually maintaining the status on non-job-related tasks and leave them unprepared to handle unexpected, on-site crises. Simultaneously worrying about the safety of your workers and your compliance with OSHA regulations can deplete resources and labor while drastically decreasing employer and employee productivity.

Powerful mobile applications allow you to automate your daily field service tasks. Managers and employees were once divided between maintaining communication and doing their work becomes, but this issue is resolved with pre-set alerts, in-app message, and real-time location tracking. This automation will noticeably simply the process of adhering to OSHA and state rules.

Mobile workforce management apps with specialized field and lone worker capabilities can provide a variety of functions that help your business with compliance. They can send alerts throughout the day reminding employees to take mandatory breaks. In the hotter months, some states offer stricter guidelines for heat-related working conditions. These regulations require greater contact and communication that employers can streamline through in app abilities. For example, based on California law, field workers must take a mandatory break totaling 10 minutes within the two hours that the temperature reaches 95 degrees. When the temperature threshold is passed, an automated alert can be sent to employee phones informing them that they need to take their required breaks.

myGeoTracking goes beyond compliance to prioritize worker safety, cut costs for employers, and boost productivity by streamlining communication.

myGeoTracking is a cloud-hosted, carrier grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics, and home health care providers.

If you have any questions or need additional information, let us know at sales@abaq.us or call us at +1 415-496-9434

Geofencing 101: A Primer on Field Service Automation

If you have a team of mobile employees, it’s likely that you’re acquainted with the term “geofencing”.  If not, this post will reveal a secret tool that can help automate your field service operations and improve overall workforce productivity for your business.

What is Geofencing?

Geofence in a virtual perimeter/boundary (a fence) around a particular location on a map. The location can be any area of interest such as your office, home, warehouse, customer place, job sites and more.  By marking the area on a map, you can automatically monitor activity such as entry, exit and the time spent inside the area.

Geofencing: How It Works

Modern workforce management tools such as the myGeoTracking platform use a combination of GPS, Cellular data, and Wi-fi signals to accurately detect events and activities.

Why You Need Geofencing

Geofencing is an adaptive and easy-to-use tool that adds a lot of value to the overall business.  Here are some scenarios and use-cases:

Payroll, Attendance Verification, and Billing

Perhaps the most common application of geofencing in a mobile workforce scenario is for verifying employee attendance at a site.  When an employee clocks in and clocks out, a geofence lets you compare and validate their time with respect to their job site.  Modern tools such as myGeoTracking eliminate the need for employees to manually clock in and clock out by automatically detecting their presence and clocking them in/out.

Visit Verification

Geofencing helps verify visits your employees make.  This is very useful if your employees are supposed to visit clients/customers as a part of their job. Geofencing can help verify visits and provide reports that can be used for proof of service or compliance.

Monitoring Field Activities

Geofencing helps you stay on top of field activities in real time.  A modern workforce tool with geofencing technology can help your operations and back-office dispatch teams with updates from the field as they happen.  This means your operations and dispatch teams automatically have the real-time information to help manage teams without having to spend time making check calls!

Geofencing Adds Context

One of the benefits often overlooked is the context that a geofence adds to the data.  There are many tools to track the location of employees and assets, but not all have the geofencing technology and thus lack context.  Here’s an example: Without geofencing technology, such tools would rely on latitude and longitudinal coordinates or an address to report a location. While an address is good, geofencing makes it highly contextual by letting you name a site: “Sunnyvale Office”.  So with geofencing, you’ll see: Bob departed from “Palo Alto office” and arrived at “Sunnyvale office”.

Workflow Automation

Geofencing can help automate operations workflow using rules and triggers.  Very few modern tools, like myGeoTracking, support custom work rules that leverage geofencing to automate your business operations.

Here’s how it works: custom work rules can be setup based on real-world triggers involving people (employee), place (geofence), and time.

Here’s are some sample use-cases:

  • Remind Bob to take the customer’s signature when he arrives at the customer place

  • If Bob is running late, send an update to the customer with ETA and an alert to back-office dispatch team

  • Send alert to employee(s) when they are outside their job site for more than 45 minutes during work hours

So, geofencing can be a great force multiplier to your day-to-day operations and help you scale to higher levels of efficiency.  If you’re curious about the possibilities, let’s talk!  Let us know at sales@abaq.us or call us at +1 415-496-9436

How Advancing Mobile Technologies Can Help Support Lone Worker Safety

A health professional on a home visit, a truck driver en route, a maintenance worker on site–lone workers are a common role in the labor forces of various industries. A lone worker is defined as a worker who works in isolation, away from other employees, either on- or off-site. For such employees, the danger of common workplace hazards are amplified as they find themselves away from other workers and management. The nature of isolated work environments offer unique risks that require unique attention and action. Mobile applications have become an unparalleled solution in tackling these challenges. What was once physical equipment (cameras, manual alarm systems, etc.) is increasingly being replaced by technology that is accessible through a smartphone alone.

Employers hold primary responsibility in accommodating lone worker safety. In order to deter from many of the risks associated with lone worker scenarios, the Occupational Safety and Health Administration (OSHA) enforces a number of federal regulations for affected employers. The use of advancing technologies can be instrumental in implementing these regulations.

OSHA states 1915.84(a) “Except as provided in 1915.51(c)(3), “Whenever an employee is working alone, such as in a confined space or isolated location, the employer shall account for each employee.” The GPS technology that can be activated through a number of mobile applications allows for real-time monitoring of employee locations. In using such technology, employers are proactively improving safety protocols while accounting for lone workers with certainty.

1915.84(a) (1) “Throughout each work shift at regular intervals appropriate to the job assignment to ensure the employee’s safety and health; and”1915.84(a) (2) “At the end of the job assignment or at the end of the work shift, whichever occurs first.” 1915.84(b) “The employer shall account for each employee by sight or verbal communication.” Smartphone applications can support the stringent communication requirements OSHA holds employers accountable for. In addition to physically tracking the location of the lone worker, these applications allow for many methods of instant communication. Text and voice messages allow for easy, consistent contact between employers and lone workers that fulfills OSHA standards for communication at regular intervals. Ability to share photos and files with location stamps supports suggestions of expanding communication through sight.

Beyond methods of conventional communication, certain applications provide unique technology for dangerous scenarios. Location-based, touch-based, and manual emergency options allow for messages or alerts to be shared back to employers. These instant tools can be used as a call for help, to report an incident immediately, and more. Lone workers are given a greater level of protection that is accessible simply through their mobile device.

Thanks to advances in mobile technology by service providers dedicated to employee safety, employers are prioritizing lone worker safety across industries like never before.

myGeoTracking is a cloud-hosted, carrier grade location and messaging platform that helps SMB and Enterprise businesses better manage their mobile employees by improving productivity and accountability, while reducing payroll and operations costs with solutions such as GPS tracking & time clock, Lone worker safety, Automation of field activity monitoring, Mobile forms & data collection including signature, notes, pictures, barcode/QR code etc. The myGeoTracking platform enables these solutions across a wide range of industries such as field service management, trade services, emergency responders, sales reps, transportation & logistics and home healthcare providers.

If you have any questions or need additional information, let us know at sales@abaq.us or call us at +1 415-496-9436

Automate Field Operations with IFTTT(If-this-then-that)

Mobile technology has come a long way and is changing the way we do business. Enterprises across the globe are undergoing a shift in business operations. Companies with field operations, in various industries, are witnessing a push to embrace mobile technology to automate various parts and aspects of their business.

If you’re a field-service business, time and speed is money. Having the right workflow automation solution is key to success. With all the tech building blocks firmly in place and with increasing maturation and affordability of key technologies like mobile apps, devices, sensors and cloud technology, the field operations, and automation is easier than ever to imagine. Companies of all sizes, including medium and small businesses, can quickly and easily implement a robust field automation solution.

Automation using Configurable Rules Engine:

Here are some of the things a modern field automation solution can help you do:

Visibility into field Operations:

It’s not possible to always be aware of what’s happening out on the field. A modern workflow automation tool like myGeoTracking not only helps you stay on top of activities in the field but also automate your operations with IFTTT(If-this-then-that) rules engine.

The rules can be configured to react to real world events (involving people, places and time) to send out alerts via email, text or voice calls.  These real-time alerts & notification can help automate your operations by providing your office team with just-in-time exception notifications and comprehensive audit logs.

Automating Time and Attendance:

Most mobile businesses lose an average of 6.1% in payroll “slippage” (inaccurate and fraudulent claims) every year, and this number doesn’t even include mileage! A mobile app-based solution to track time and attendance can definitely help cut down on payroll costs.

While there are many apps in the market that can help track time, all fall short when it comes to adding value to the overall field operations and to your employees.

In an increasingly sensor-driven world, a modern workforce management tool not only helps track time and attendance for payroll but also helps automate operations and workflow with automatic event-triggered actions. Any matured platform will provide highly configurable automation stack with plenty of possibilities.  Here’s some of the automation that you could bring to your field operations:

Geofence time tracking

Setup customer sites geofences to automatically track time and attendance when employees enter/exit customer sites (aka job sites).

Notification, Reminders, and Alerts

Automate reminders to employees based on their activity/inactivity.

Automate field communication

Use arrivals/departures as events and trigger an alert(s) to operations/dispatch teams to assign next job.

ETA and Distance

Trigger a notification to back-office/dispatch teams when an employee is running late with respect to the next job. This helps foresee any delays. All the stakeholders, including the customer, can be automatically notified with real-time ETA and distance remaining.

Automate Team Communication

Send notifications/reminders to employees upon arrival/departure.

These are just some of the many possibilities with IoT, sensor driver workforce automation solutions.

Service Workflow Automation

Your business requires your employees to carry out multiple activities in the field that are related to your service business.  These activities can be as simple as filling up forms or requesting a signature from the customer. A modern mobility solution not only helps your team go paperless but automates your entire business workflow, adding value in the overall field service organization.

With myGeoTracking, you can also easily set up more complex rules to mimic your business flow of activities your employees need to perform.

Say your employees are required to manage a large facility and collect status information on each of their job activities within the facility, or a group of facilities (job-sites).  Rules can also be setup to automatically verify and validate information collected via QR/BAR code for your employees.

Any exception and/or completion can be handled instantly in real time.  This way your back-office and operations/dispatch teams are automatically in-sync with field employees without having to make an effort (no phone/text, etc.).

 So to sum things up, a modern technology in a modern world, driven by sensors connected via the internet, offers great opportunities for companies with field operations to largely automate their field workflow without breaking a sweat. There has not been a better time to adopt and embrace technology which will lead the way towards an efficient, well-oiled operations machinery with happy employees and customers.

Most GPS TimeSheets Apps in the Market Are Flawed

It is estimated that most mobile businesses lose an average of 6.1% in payroll “slippage” (inaccurate and fraudulent claims) every year. You’re trying to plug the leak by putting in place a GPS-based time and attendance solution. You expect the software/app to record the hours your employees are “on the job” and provide you with means to validate the hours against the job site.  While there are many apps in the market that claim to do the job, they all are fundamentally flawed in the way they work and can be easily “spoofed”.

Over the years, while speaking with customers who currently use or have used GPS timesheets apps (including some of the leading ones in the market), we have often heard them say “It’s a good service but still my employees are able to spoof the system and it just hasn’t worked for me.”

So, we thought we’d write about this, and hopefully, this article helps you with your evaluation and save you time by letting you know what to look for in a GPS time clock solution.

The customers always mention the following major turn-offs with the popular GPS timesheet apps:

No GPS tracking Capability (employee clock-in and leave)

Regular GPS timesheet apps allow your employees to record the start time and stop time.  The apps also record the location where they clock in/out. But with these apps, there’s no way for you to validate if employees were present at the site for the hours they claim to have been.  It’s easy for any worker to clock-in from their work site and simply leave, and come back later to clock-out and you won’t notice a thing!

The core problem is that these apps lack the geofencing capability. Geofences, also known as geozones, are virtual perimeters around a predefined area on the map. They can be customer sites, warehouses, construction sites, or any place of interest.  With geofencing, you’ll know that the employee was ‘in’ that work site at all times and not just where he clocked in/out from. This is a huge advantage when it comes to mitigating payroll slippage (fraudulent claims). Many of our customers have lost money due to this problem, and have moved away from leading timesheet apps!

Geofencing is a key feature that you want when you’re managing a team of mobile workers. Geofencing not only helps monitor and validate on-site presence, but also provides some additional powerful functions.

Here are some amazing things that you can do with the help of geofencing:

  • Dispatch jobs, send alerts/reminders – Geofences are tied to a specific place and adds context. You can automatically dispatch jobs, send contextual reminders as soon as employees arrive and/or depart from the job-site.

  • IFTTT(if-this-then-that) Rules triggered Workflow automation – you can set up rules and workflow that are specific to your business and automate actions based on real world events tied to people, place & time.  Example: If any worker running late, send a notification to the manager (or customer). If an asset overstays at a place send a notification out to the interested parties etc.

Lack of Geofence Time Clock (automatic)

Over the years, we found that employees forget to use the app to “manually” clock in and clock out.  This was a real problem for many of our customers and many times defeated the purpose of using a time and attendance system.  So we introduced ”geofencing” technology to the mobile time clock functions.

Here’s how it works: the job-site can be easily set up and in the system with a geofence around it.  Employees get auto clocked in/out when they enter and exit job-sites. The system computes the time spent on the site (along with other information as needed such as mileage, etc.) to generate payroll-friendly reports.  Our customers love geofence time clock – it just works automatically with zero-touch experience!

Spotty GPS Tracking

Here’s another common complaint we hear a lot regarding timesheet apps: poor GPS tracking capabilities. Though the leading timesheet apps claim to do GPS tracking, they fail when it comes to delivering on their claim. This is because these apps aren’t designed to do that. It seems most of them have added the tracking feature just for marketability.  With these apps, any employee can simply download and “sign in” from any phone. This means that they can simply leave the phone at the job-site (any phone) and go about doing what they do.  This is based on one our recent customers that just moved away from a leading “TimeSheet” app after he caught an employee “ghost” his phone by leaving the phone on the job-site to pretend he was there.

Multi-mode Approach to Time Clock

Unlike myGeoTracking, all timesheets software in the market are limited to smartphones and mobile apps.  myGeoTracking is built with a multi-mode approach for time and attendance with support for IVR, text, app and geofence for time clock functions.  This approach puts you in the driver’s seat by letting you determine the best time clock solution for your business and offers great freedom for your employees (you can even customize the language for IVR and text commands based on your employees with (say) Spanish etc.)

The IVR and text-based time clock allow employees to clock in/out simply using their phones’ text/voice call capabilities.  The system then automatically tags the location to provide you with the time and attendance report.  This simple, easy-to-use feature requires no training or learning curve for employees – an effective means for clocking in/out if you have a contingent workforce.

So, unlike other timekeeping apps, myGeoTracking is a powerful mobile workforce management tool, offering you a dependable solution when it comes to tracking  time, attendance, hours, job costing and more. And because the GPS tracking is robust, you can even set it up to do more: mileage estimation, field operations management with a complete suite of activity alerts, automation and more.

As a result, our customer report productivity gains at an average of 30 minutes per workday per employee using myGeoTracking.

To sum things up, if you have a mobile workforce to manage, don’t just settle for timesheet apps that do (or claims to do) GPS tracking. Use a full-fledged workforce management solution that actually saves you money on payroll.

 

 

 

Mobile workforce management: Finding your Ideal Solution

Mobile workforce management: finding your ideal solution

For a big chunk of the corporate world, distributed teams are quickly becoming a new and uncomfortable reality of work. As a result, mobile workforce management solutions have experienced some technological advances thanks in part to smartphones and GPS tracking.  For companies with mobile workforce –  like in  HVAC/ Plumbing,  home-care & hospice or property management etc,  GPS time tracking has been and will continue to be one of the most important components and a key challenge in  their business,  perhaps the most important piece in the – field data collection. We’ll get into that later in a moment. First,  let’s discuss your choices for mobile team management solutions.

Mobile time clocking: a streamlined solution to clock in, clock out

Since the inception of hired help, there has been some sort of time tracking system. The employees arrive at their place of work at an agreed-upon time, do their jobs for however many hours they are required to do so, and then they leave when their workday is finished. After a set amount of time, employers paid their workers for the tasks they completed in the time they were completed in.

This is still the gold standard for the employer-employee relationship. As decision-makers, higher ups still like to know exactly where their employees are and what they are doing. Many jobs now require that employees be off site to complete their tasks. This  is where  mobile time-clock service for time & attendance monitoring along with a mobile data collection app can come into play.

Location-based services for mobile team management

Geofence – a virtual perimeter around place of interest, marked on a map – this can be your customer jobsite, warehouse depot, employee home address or anything that’s of interest to the business.

The entire teams may not be in the same location, the virtual perimeter encompassing a geographic area means that employers can now be 100% certain that their employees are in the right place.  And many companies have jumped on board with GPS tracking; human resources companies globally use it to monitor employees working in remote locations.

Mobile team management doesn’t stop at just tracking location; it can be a huge advantage for HR departments when determining the number of hours an employee works. With the addition of enterprise messaging, employers can also stay in constant connection with their mobile workforce.

Advanced mobile data collection using geozones –  geofence helps collect multitude of information along with  time & attendance data that can be used to optimize the operations – such as time of arrival,  time-spent (elapsed) inside, time it took to reach the next jobsite and so on (drive time) etc – these data can be analyzed and optimized as a part of operations.

IFTTT rules for real time workforce management

Modern web enhancement such as  internet of things has paved way to an ‘Intelligence Layer’  – the IFTTT (If This Then That) automation workflow intelligence. This uses pre-defined business rules along with a triggers to do something when something occurs. “If This Then That” makes field data collection from your mobile workforce much easier.  Need an example?

Example: If your employee has seven planned stops over their shift per day, then you can be set to get notified as and when they make their stops one-by-one and send you an alert / notification on the progress on how things are going and or  send alerts when there’s a delay, etc – the IFTTT rules can be highly customized including the notification message or they are always contextual  and neatly ties into the day-to-day operations at large.

Real-time field data collection

Mobile team management doesn’t end with GPS tracking, enterprise messaging and GPS  time clock. Employees that work in the field often need to collect signatures, forms or photos that then need to be added to the company’s database. Mobile signature capture  is in its prime with mobile photo collection becoming a norm as well. The biggest draw is the convenience. After the field data collection is complete, all of it is automatically sent to a back-end, cloud hosted service which can be accessed as needed. Different types of mobile form collection can be included in the features used for workforce management.

We are truly living in the future. With ever-advancing technologies, there is no better time to experiment with and upgrade your mobile workforce management software for a comprehensive solution that includes mobile data collection and field management. Endless options, cloud-based systems and IFTTT rules mean that every company’s ideal mobile team management solution is out there.

3 Key Enablers for Improving Team Productivity in the Field

Managing your Operations team in the field is all about People, Places & their Phones – the 3 Ps of our Workforce Management Platform.

The 1st P — About Phones:   A modern day phone is a veritable super computer with over 10 sensors ranging from GPS, WiFi, Bluetooth, Image, Light Sensor, Proximity, NFC, Gyroscope, Accelerometer, and more.  These sensors detect activities in and around the phone to provide a range of data that can be used for context-aware services.   myGeoTracking works with a handful of these sensors (GPS, WiFi, Image) to provide highly accurate, battery-efficient indoors / outdoors location data and job-status updates from the field.   In addition, our app works with the native messaging capabilities of the phone to support 2-way communication using Text & in-App messaging.  Besides using these native sensors, myGeoTracking has tightly integrated with a wide range of telecom operator’s APIs and Web APIs to address the modern business workforce workflow needs. Continue reading

Balancing Employee Privacy with Business Productivity

Monitoring & Tracking your field employees during work hours can be effective but challenging to implement. On one hand employees have a right to their privacy. On the other hand businesses also have a responsibility to maximize productivity and efficiency for all stake holders i.e. customers, employees, vendors etc. During work hours it is critical for businesses to improve the performance of employees who are in the field performing vital tasks such as field customer service, freight deliveries, property management and emergency response etc.

As the article titled “Top 4 Reasons It’s Appropriate to Track Mobile Workers” by NetMotion Wireless explains, there are many reasons why businesses need to track mobile employees. They all have one thing in common. They all seek to improve some aspect of business operations in one way or the other. It could be enhancing security & privacy, better mobile team & asset management or assessing the effectiveness of mobile devices in the field. Office employees have always had to deal with such corporate policies when accessing emails, websites and attendance-logging. Similar policies now need to be enhanced and extended to include field employees who are 80% of their time outside the confines of the corporate offices at job sites using 3rd party networks and BYOD phones. Continue reading

Managing Your All Important Contract Workforce Efficiently Requires a New Approach.

A contract workforce gives you the flexibility to expand and contract your workforce based on your business needs. But when employees are constantly added and removed from your workforce, it can be a challenge to manage this process efficiently since it touches many divisions within the company, from Operations to IT to Finance. Continue reading

Improving Customer Service is Vital to Field Service Organizations

Customer service is a critical core competence that many field service organizations have to master. It can very often determine the success or failure of the company. Customer service is not something that organizations with a mobile workforce can learn overnight but is a collective skill that is honed with proper use of mobile devices and software tools over a period of time. Learning about what works in the field when solving customer problems is a challenge that many organizations face today. The organization that uses the best of mobile devices and software tools stands to gain a vital edge in competitive markets where differentiation is paramount. Continue reading